Refund policy

Qwiex LLC

We want you to love the piece you ordered. If something isn't right, here's how we handle it.

30-day return window

You have 30 days from the date of delivery to request a return or refund.

To be eligible:

The item must be unused and in its original condition
It must be in its original packaging, with the gift box and any inserts included
You'll need your order number or proof of purchase

To start a return, contact us at support@qwiexllc.com with your order number and a brief description of the issue.

Please do not send items back before contacting us first. Returns sent without prior approval cannot be processed or refunded.

Damaged, defective or incorrect items

We know it's frustrating to receive a product that isn't right. Please inspect your order as soon as it arrives, and contact us within 7 days of delivery at support@qwiexllc.com if:

Your item arrived damaged
Your item isn't working as expected
You received the wrong product

To help us resolve this quickly, please include:

A clear photo or short video showing the issue
Your order number

Once approved, we'll send you a replacement or a full refund — whichever you prefer. In most cases, you won't need to ship the item back to us.

How refunds work

Because of how our products are sourced and shipped, most returns are handled as a refund or replacement without requiring you to mail the item back. This keeps things simple and avoids you paying return shipping out of pocket.

Once your return or issue is approved:

Refunds are issued to your original payment method within 5–7 business days
Your bank or card provider may take a few additional business days to post the refund
You'll receive an email confirmation once your refund has been processed

If more than 15 business days have passed since your refund was approved and you still haven't received it, contact us at support@qwiexllc.com.

Change of mind returns

If you'd simply like to return an unused, unopened item for a reason other than a defect, contact us within 30 days of delivery. Because of international shipping costs, we may offer a partial refund or store credit in place of a physical return — we'll always explain your options before you decide.

Non-returnable items

The following items cannot be returned or refunded:

Items marked as Final Sale or purchased with a discount code over 40% off
Gift cards
Items that have been worn or show signs of wear

Exchanges

To exchange an item for a different size, color, or product, the fastest way is to request a return for the original item and place a new order for the item you'd like instead. This ensures you get your replacement as quickly as possible.