Shipping policy

Qwiex LLC

Where we ship

We currently ship to addresses within the United States only.

Processing time

Orders are prepared for dispatch within 1–3 business days. Orders placed on weekends or public holidays begin processing the next business day.

Delivery time

Most orders arrive within 7–15 days of being placed. This includes the processing time above.

Shipping cost

Standard shipping is free on every order, with no minimum.

Customs and import charges

The price you pay at checkout is the full price. If any import duty or customs charge is ever levied on your parcel at delivery, forward us the notice at support@qwiexllc.com and we will reimburse it in full.

Tracking

A tracking number is emailed to you as soon as your parcel is dispatched. Tracking can take 2–5 days to begin showing scan updates after it is issued — this is normal and does not mean the parcel is lost.

If your order is late

If your order has not arrived within 30 days of purchase, contact us at support@qwiexllc.com and we will refund or reship it, your choice. If we ever expect to miss the delivery window above, we will email you and offer a full refund.

Incorrect addresses

Please check your shipping address at checkout. We cannot reroute a parcel once it has been dispatched, and orders returned to sender due to an incorrect address will be refunded minus the return cost.